Muhalab Al Sammarraie, D.D.S., initially from Baghdad, is a web site dental director at AltaMed Well being Companies within the Los Angeles space, the nation’s largest federally certified well being heart. Acknowledged as a 2023 ADA 10 Underneath 10 Award winner and an Incisal Edge journal 40 Underneath 40 High Dentist in America for 2023, he serves as a world lecturer at Universidad De La Salle Bajio and a preceptor for Tufts College College of Dental Drugs college students. Dr. Al Sammarraie can be a member of the ADA Home of Delegates and the 2024-26 ADA Management Institutes. Past clinic partitions, he champions dental entry for underserved communities and advocates for insurance policies that strengthen the function of FQHCs in preventive care, extending his efforts to help displaced Iraqis.
Consider a time you hesitated to talk up — a affected person questioning your therapy plan, a teammate lacking a deadline, a colleague pushing again. We’ve all been there. How we reply shapes our groups, our management and the mark we depart in dentistry. These moments — explaining a process, guiding a group or easing a affected person’s concern — are the place management begins. For brand spanking new dentists, mastering these conversations can imply the distinction between thriving and struggling. My journey taught me they’re not obstacles; they’re alternatives. My first lesson? It got here not in a dental workplace, however on a Baghdad road, dealing with males who had determined I wasn’t going house that evening.
The dialog that modified all the pieces
Some conversations are about insurance policies. Some are about individuals. And a few are about survival. Earlier than I ever stepped right into a management function — earlier than human assets, administration or mentorship — I realized how highly effective phrases may very well be. I used to be a dental pupil in Baghdad, caught in a second once I needed to advocate for my life.
Baghdad, a cradle of poetry, historical past and science — the “Abode of Peace” — has lengthy thrived with life and legacy. However after 2003, its vibrant streets, as soon as wealthy with tradition, confronted rising uncertainty. Peace was examined, and life turned unpredictable — even for a younger D3 pupil like me, striving for a future.
I had seconds, not minutes, to suppose, learn the room and select phrases that might shift their intent. I wasn’t a pacesetter then, however I needed to lead my destiny with calm and logic. Someway, I walked away. That second didn’t make me a pacesetter. It foreshadowed the abilities I’d spend a decade refining: staying calm, assessing stakes and talking with function.
From survival to management: The facility of communication
Baghdad’s unpredictability didn’t simply check me; it formed me. Working a number of jobs to outlive, I saved a low profile, hoping every journey between house and work can be protected. In that chaos, I discovered an surprising path: HR. That survival intuition carried me into dentistry and HR, the place I found communication’s true energy.
What began as a necessity turned my coaching floor. Negotiating office dynamics, resolving conflicts and main groups taught me that technical talent alone doesn’t outline nice dentistry. Communication does. A well-placed phrase can flip a affected person’s concern into belief or a group’s rigidity into unity. That’s the inspiration I’ve constructed my management on.
Management is about perspective, not simply choices
My journey took me from Baghdad to San Diego, into roles that demanded I navigate management from each angle. Working throughout numerous environments confirmed me a fact: Management isn’t simply managing individuals; it’s managing views.
The methods that labored in a single clinic needed to adapt in one other. Nice leaders don’t simply determine. They learn the room, alter their message and information with readability. Now, as a dentist, director and mentor, I see this each day. Each robust discuss — calming a nervous affected person, supporting a struggling colleague or rallying a group — is a check of how effectively we seize the second.
Why tough conversations go flawed
Earlier than we repair them, let’s see why they fail. I’ve noticed these patterns throughout years and cultures:
1. The blame lure: “You blew it” versus “Let’s repair it”
A affected person as soon as flared up over a billing situation — not the associated fee, however feeling cornered. Repair it: Shift from blame to contribution. As a substitute of, “This retains taking place,” strive, “How can we make this work higher?”
2. Emotion overpowers the aim
I’ve seen teammates bicker over schedules whereas sufferers wait. Repair it: Pause. Am I reacting or main? Attempt: “I hear you — let’s determine this out collectively.”
3. Defensiveness over focus
Minor gripes can drown out huge wants after we “win” as an alternative of perceive. Repair it: Acknowledge first. Attempt: “I see why you’re feeling that manner. Let’s speak about what we each want.”
My blueprint: 6 steps to guide with grit and charm
I’ve refined these steps over a decade. Right here’s what works:
1. Know your aim: What are you actually after?
2. Begin with respect: Judgment shuts doorways; respect opens them.
3. Keep cool: Pressure rises; I don’t.
4. Lean on information: Opinions blur; information clarifies.
5. Use “I” statements: “I see this — the place do you stand?”
6. Transfer ahead collectively: Options stick after we construct them.
When feelings surge: The STATE framework
For prime-stakes moments — an upset affected person, a annoyed teammate — I depend on a device that caught with me from my HR coaching. Utilizing the ebook “Essential Conversations” as a information and formed by my very own expertise in dentistry, I exploit this STATE framework to maintain regular when feelings flare:
• Share the fundamentals: “The plan modified.”
• Inform your take: “That’s most likely the impediment, not you.”
• Ask their view: “What’s this like for you?”
• Speak tentatively: “I is likely to be flawed, however possibly…”
• Encourage problem-solving: “Might a shift assist?”
A closing phrase: Conversations aren’t partitions — they’re doorways
Management wants stability. Moderation brings readability; excellence — not perfection — lasts. When talks get robust, I ask: Am I fixing or venting? listening or ready? making area for fact?
I’ve seen resilience shine, from Baghdad’s enduring spirit to California’s clinics. Tough conversations aren’t obstacles; they’re keys to progress. Form them proper, and your work, your individuals and your function stand tall. For brand spanking new dentists, that is how we don’t simply lead — we encourage. Attempt these steps in your subsequent robust discuss. What works for you? Let’s form dentistry’s future collectively.
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