Transcarent unveils AI-enabled shopper platform for care navigation


Transcarent, a digital platform centered on the self-insured employer market, introduced the launch of WayFinding, an AI-enabled consumer-facing platform that provides medical steerage, advantages navigation and care supply. 

The platform guides sufferers via receiving care by answering questions on advantages and prices, recommending an applicable course of medical motion, after which connecting them to human care suppliers or digital options that handle their wants. 

The announcement comes simply weeks after the corporate introduced it secured $126 million in Collection D funding, bringing its valuation to $2.2 billion. On the time, it stated it deliberate to make use of the funding to speed up its AI capabilities.  

“Think about for those who may go to at least one place, 24 hours a day, to entry all of your advantages, get the unbiased medical steerage you want after which have instantaneous entry to a health care provider or different healthcare skilled or connect with the main level options with no separate logins and membership playing cards wanted. That’s what we’ve all been dreaming about and as we speak Transcarent is delivering on that imaginative and prescient,” Glen Tullman, CEO of Transcarent, stated in a press release. 

“This isn’t simply higher than conventional navigation; it’s fully completely different. It’s like transferring from a flip telephone to an iPhone. The flip telephone did one factor. The iPhone does every part. And we’re doing all of it at half the worth of conventional navigators.”


Final 12 months, the corporate introduced plans to accumulate belongings from 98point6, together with its AI-enabled digital care platform and care enterprise. 

It additionally collaborated with ViewFi, a tech-enabled digital orthopedic and rehabilitation platform, to ship digital orthopedic and musculoskeletal care via Transcarent’s Seek the advice of Resolution.

In 2022, Transcarent raised $200 million in Collection C funding and rolled out its pharmacy profit providing. 

Transcarent Pharmacy Care permits members to seek for the lowest-cost drug choice and evaluate costs throughout pharmacies. They’ll additionally switch their prescription inside Transcarent’s app and entry 24/7 help.


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